Terms of service

It is important to us that you, and our other visitors, have the best possible time while using our site, and that when you use this site you are fully aware of your respective legal rights and obligations. For that reason, we have created these Terms of Service as the legally binding terms to govern your use of this site. Please read these Terms of Service carefully before using the site because they affect your legal rights and obligations. 

These Terms of Service ("agreement") is a legal agreement covering the provision of Coinmerchant.co services ("service" or "services") by Coinmerchant.co ("Coinmerchant.co" or "Coinmerchant" or "us" or "our" or "we") to you as an individual ("you" or "your"). Your use of the services will be governed by this agreement, along with the Coinmerchant.co privacy policy. Please read this agreement carefully before using Coinmerchant.co. By using the service, you agree to become bound by the terms and conditions of this agreement.

Your Acceptance of Terms

If you do not agree with any of these Terms of Service please do not use this site, by using this Site you will be deemed to have irrevocably agreed to these terms. Please note that these Terms of Service may be revised and reissued without notice at any time. You should visit this page regularly to review the current Terms of Service, since your continued use of the site will be deemed as irrevocable acceptance of any revisions.

Allowed jurisdictions

Services provided by Coinmerchant.co might not be legally allowed in certain jurisdictions. By accepting these terms and services you confirm that you are not a resident of a such jurisdiction, including, but not limited to the Federal Republic of Germany and State of New York in the United States of America.

How to contact us

This site is owned and operated by Coinmerchant.co. You can contact us at any time. Please send us any questions, requests or general correspondence by contacting us.

Registration and user account

To access this site or some of the resources it has to offer, you may be asked to provide registration details in order to register a user account ("account"). It is a condition of use of this site that all the details you provide will be correct, current, and complete. If we at Coinmerchant.co believe the details are not correct, current, or complete, we have the right to refuse you access to the site, or any of its resources, and to terminate or suspend your account. 

You may only act on your own behalf. Your account can not be used to act as an intermediary or broker for any person or entity. 

You may only use your own account to trade at Coinmerchant.co and you may only use one user account at a time for trading. You are responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers (PINs), or any other codes that you use to access Coinmerchant. You are not allowed to sell, borrow, share or otherwise make available your account or any detail necessary to access your account to people or entities other than yourself. 

Your account must not contain misleading or fraudulent information, including, but not limited to having a non-personal phone number, creating fake reputation information for your account, faking your country of origin or providing fraudulent identification documents. 

We may at any time require you to complete our ID verification process and may also require you to submit additional identification documents to Coinmerchant if we deem it necessary. Failing to complete ID verification will be considered a violation of this agreement. 

We may close, suspend, or limit your access to your account or to other Services we offer, and/or limit access to your Bitcoin balance for up to 180 days (or longer if pursuant to a court order or other legal process) if you violate these Terms of Service or any other agreement you enter into with Coinmerchant, or as otherwise specified in these Terms of Service or other agreement you have entered into with Coinmerchant. We may also use proprietary fraud and risk modeling when assessing the risk associated with your account, high risk users are deemed to be in violation of this agreement. 

If we determine that you have at any previous point in time violated this agreement or any other agreement that you have entered into with us we will immediately close, suspend or limit your account and Bitcoin balance as per the terms outlined in this agreement.

Advertisements and trading

With a registered account you can create Bitcoin trade advertisements ("advertisement" or "ad" or "ads") to advertise that you are purchasing or selling Bitcoins. You may initiate Bitcoin trades ("trades" or "contacts") by contacting advertisements created by other users or wait for users to initiate trades with you by contacting ads created by yourself. 

By initiating a Bitcoin trade you agree to be bound by the advertisers terms of trade ("advertisers terms") set forth by the advertiser and displayed as terms of trade on the advertisement page. The terms of trade as determined by the advertiser are valid in all cases except when the advertisers terms contradict the Coinmerchant Terms of Service or are illegal or if both parties of the trade consent to alter the terms of trade. 

The price or price equation that is defined in the advertisement must contain any and all fees that the advertiser requires the user initiating the trade to pay. After initiation of a trade the Bitcoin price is locked and cannot be changed or any additional fees added without consent from both parties of the trade and Coinmerchant.co. 

Bitcoin advertisements must be placed in the correct payment category, if a category does not exist for the payment method it must be placed in the Other category. 

We may hide, remove, or limit your advertisements, if you violate these Terms of Service or any other agreement you enter into with Coinmerchant, or as otherwise specified in these Terms of Service or other agreement you have entered into with Coinmerchant. 

Valid payment details must be provided through the Coinmerchant trade system. It is a violation of this terms of service to provide payment details through other communication channels. 

In case a payment made by a Bitocin buyer to a seller is frozen, held, reversed, charged back or in other ways withheld from the Bitcoin seller the buyer will be considered in breach of these terms of service. User information of the buyer can be provided to the seller to assist in recovery of the funds. 

Bitcoin must be held in escrow during the whole trade process until the seller has received payment in full. 

Bitcoin buyers must be able to, upon request by Coinmerchant, provide adequate proof of payment for up to 180 days after the trade has been completed. 

We use proprietary fraud and risk modeling when assessing the risk associated with your account, your ads and your trades. If we find your account to pose a high risk to Coinmerchant or our customers we will consider you in breach of these terms of service and may temporarily limit your account and freeze your Bitcoin wallet in accordance with these terms of service.

Local Cash advertisements

Local Cash advertisements ("Local ads" or "Local Advertisements" or "Cash advertisements") are advertisements in the categories "Buy Bitcoins locally" and "Sell Bitcoins locally" or any other advertisement where the payment method is specified as cash or where the advertisement type is local sell or local buy.

  • You are allowed to have active ads with only one account at a time.
  • Multiple ads per city are not allowed unless the ads are limited to different customer groups and have a price difference of at least 3 %.

Online advertisements

Online advertisements ("Online ads" or "Online advertisements") are advertisements in the categories "Buy Bitcoins online" and "Sell Bitcoins online" or any other advertisement where the payment method is any other than cash or the advertisement type is online buy or online sell.

  • You are allowed to have active ads with only one account at a time.
  • You must place your ads in the correct payment category.
  • Multiple ads for the same payment method are not allowed in the same country unless the ads are limited to certain customer groups and the advertisements have a price difference of at least 3%.

Accounts verified as company

A user account can be verified as a company account. Accounts that are company verified are allowed the following exemptions from these terms: 

A company may have several active user accounts at any time, provided they are all company verified and operated by an employee of the company. Each company verified account is personal to the employee operating it. 

A company may have active advertisements from several accounts with the following exceptions:

  • Ads are not allowed to overlap between accounts. E.g. you’re not allowed to create advertisements using the same limits with the same price in the same payment method category in the same country.
  • Multiple advertisements for the same payment method in the same country are not allowed if they have the same price and don’t have at least one of the following differences:
  • Minimum and Maximum transaction limit is not allowed to overlap.

Disputes with Bitcoin trades

If the buyer and seller of a Bitcoin trade are in disagreement over a trade either party or Coinmerchant may initiate a dispute. Disputed trades are resolved by Coinmerchant.co support staff. 

Coinmerchant.co support resolves disputes by carefully evaluating the terms of trade, payment evidence, trade chat messages, user reputation, other data submitted to us by our users and data collected by us as part of the privacy policy. 

When sellers turn unresponsive, we will resolve the dispute to the buyer if we are confident the seller has received valid payment from the buyer. If the buyer is unresponsive the seller may dispute the trade and we will resolve the dispute to the seller. 

After the trade has been released by the seller, cancelled by the buyer or automatically cancelled due to not being marked as paid the trade is considered finished and cannot be disputed, reversed or altered. 

Providing fraudulent information or documents in a dispute or making false claims or otherwise trying to force a certain outcome of a disputed trade is considered a violation of this agreement. If payment details are provided outside of Coinmerchant the dispute may be resolved without taking the payment details into consideration.

Online Privacy Notice

Your privacy is important to us. To better protect your privacy, we provide a notice explaining our online information practices and the choices you can make about the way your information is collected and used at this site. Click here to read the Privacy Statement which forms part of these Terms of Service.

Trademarks and Copyrights

This site and all materials incorporated by Coinmerchant.co are protected by copyrights, or other proprietary copyrights. Some of the logos or other images incorporated on this site are also protected.

Your Use of Material

Your right to make use of this site and any material or other content appearing on it is subject to your compliance with these Terms of Service. Modification or use of the material or any other content on this site for any purpose not permitted by these Terms of Service may be a violation of the Copyright and is prohibited. You may access and display material and all other content displayed on this site for non-commercial, personal, entertainment. The material and all other content on this site may not otherwise be copied, reproduced, republished, uploaded, posted, transmitted, distributed or used in any way unless specifically authorized by Coinmerchant.co

Disclaimer of Warranties/Liability

Your use of this site is at your own risk. Coinmerchant.co and all the materials, information, software, facilities, services and other content are provided 'As Is' and 'As Available' without warranties of any kind, either expresses or implied. Coinmerchant.co does not warrant that the functions contained in this site will be available, uninterrupted or error-free, that defects will be corrected, or that Coinmerchant.co or the servers that make them available are free of viruses or other harmful components. Coinmerchant.co does not warrant or make any representation.

Limitation of Liability

Coinmerchant.co does not accept any liability for any loss or damage, direct or indirect, resulting from any use of, or inability to use, Coinmerchant.co or the material, information, software, facilities, services or other content on Coinmerchant.co, regardless of the basis upon which liability is claimed and even if Coinmerchant.co has been advised of the possibility of such loss or damage. Without limitation, you (and not Coinmerchant.co) assume the entire cost of all necessary servicing, repair or correction or correction in the event of any such loss or damage arising.

Messages

The materials, informations and opinions included and/or expressed in or on the messages, feedbacks, advertisements or other pages on this site are not necessarily those of Coinmerchant.co or it's affiliated or related entities or content providers. Coinmerchant.co is not responsible to monitor or review the messages, feedbacks or advertisements and the content of the messages, feedbacks or advertisements is not the responsibility of Coinmerchant.co. Coinmerchant may remove or modify any content without notice of liability at any time in it's sole discretion. Any use of the messages, feedbacks, advertisements or any other content on this site will be at your own risk and will be subject to the disclaimers and limitations on liability set out above.

Submissions, Postings and Emails

Coinmerchant.co is always interested in hearing from you. It is, however, our policy that we will not accept or consider unsolicited submissions of concepts, stories, or other potential content. Therefore, please do not send Coinmerchant.co any unsolicited submissions. From time to time, areas on this site may expressly request submissions of concepts, stories, or other potential content from you. Where this is the case, please carefully read any specific rules or other terms and conditions which appear elsewhere on this site to govern those submissions, since they will affect your legal rights. If no Additional Terms govern those submissions, then these Terms of Service will apply in full to any submissions you make. 

Please act responsibly when using this site. You may only use this site and its contents for lawful purposes and in accordance with applicable law and you are prohibited from storing, distributing or transmitting any unlawful material through this Site. You recognize that storing, distributing or transmitting unlawful material could expose you to criminal and/or civil liability. You agree that if a third party claims that material you have contributed to the Site is unlawful, you will bear the burden of establishing that it is lawful. You understand and agree that all materials publicly posted (other than by Coinmerchant.co) or privately transmitted on or through this site are the sole responsibility of the sender, not Coinmerchant.co, and that you are responsible for all material you upload, post or otherwise transmit to or through this site. 

We at Coinmerchant.co require that you do not post emails or submit to or publish through Forums or otherwise make available on this site any content, or act in a way, which in our opinion:

  1. libels, defames, invades privacy, stalks, is obscene, pornographic, racist, abusive, harassing, threatening or offensive;
  2. seeks to exploit or harm children by exposing them to inappropriate content, asking for personally identifiable details or otherwise;
  3. infringes any intellectual property or other right of any entity or person, including violating anyone's copyrights or trademarks or their rights of publicity;
  4. violates any law or may be considered to violate any law;
  5. you do not have the right to transmit under any contractual or other relationship (e.g., inside information, proprietary or confidential information received in the context of an employment or a non-disclosure agreement);
  6. advocates or promotes illegal activity;
  7. impersonates or misrepresents your connection to any other entity or person or otherwise manipulates headers or identifiers to disguise the origin of the content;
  8. advertises any commercial endeavor (e.g., offering for sale products or services) or otherwise engages in any commercial activity (e.g., conducting raffles or contests, displaying sponsorship banners, and/or soliciting goods or services) except as specifically authorized on this Site;
  9. solicits funds, advertisers or sponsors;
  10. includes programs which contain viruses, worms and/or 'Trojan horses' or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications;
  11. disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise act in a way which affects the ability of other people to engage in real time activities via the Site;
  12. copies any other pages or images on this site except with appropriate authority;
  13. includes MP3 format files;
  14. amounts to a 'pyramid' or similar scheme;
  15. amounts to 'data warehousing' (i.e., using any web space made available to you as storage for large files which are only linked from other sites). You must provide a reasonable amount of content to accompany such material in order that at least some of the traffic to your site comes directly via us;
  16. disobeys any policy or regulations established from time to time regarding use of this site or any networks connected to this Site; or contains links to other sites that contain the kind of content, which falls within the descriptions above.

In addition, you are prohibited from removing any sponsorship banners or other material inserted by Coinmerchant.co anywhere on this Site (e.g., on any web space made available for your use).

System Abuse

Without limitation, you agree not to send, create or reply to so called mailbombs (i.e., emailing copies of a single message to many users, or sending large or multiple files or messages to a single user with malicious intent) or engage in spamming (i.e., unsolicited emailing or messaging for business or other purposes) or undertake any other activity which may adversely affect the operation or enjoyment of this site by any other person. You may not reproduce, sell, resell or otherwise exploit any resource, or access to any resource, contained on this Site.

Security

Any passwords used for this site are for individual use only. You shall be responsible for the security of your password (if any). Coinmerchant.co shall be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that Coinmerchant.co considers insecure, Coinmerchant.co will be entitled to require this to be changed and/or terminate your account. You are prohibited from using any services or facilities provided in connection with this site to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g. password guessing programs, cracking tools or network probing tools) are strictly prohibited. If you become involved in any violation of system security, Coinmerchant.co reserves the right to release your details to system administrators at other sites in order to assist them in resolving security incidents.

Investigations

Coinmerchant.co reserves the right to investigate suspected violations of these Terms of Service, including without limitation any violation arising from any submission, posting or e-mails you make or send to any Forum. Coinmerchant.co may seek to gather information from the user who is suspected of violating these Terms of Service, and from any other user. Coinmerchant.co may suspend any users whose conduct or postings are under investigation and may remove such material from its servers as it deems appropriate and without notice. If Coinmerchant.co believes, in its sole discretion, that a violation of these Terms of Service has occurred, it may edit or modify any submission, posting or e-mails, remove the material permanently, cancel postings, warn users, suspend users and passwords, terminate accounts or take other corrective action it deems appropriate. Coinmerchant.co will fully co-operate with any law enforcement authorities or court order requesting or directing Coinmerchant.co to disclose the identity of anyone posting any e-mails, or publishing or otherwise making available any materials that are believed to violate these Terms of Service.

Service

Coinmerchant.co reserves the right to modify or discontinue, temporarily or permanently, all or any part of this site and/or any software, facilities and services on this site, with or without notice, and/or to establish general guidelines and limitations on their use.

Third-Party Sites

This site may link you to other sites on the Internet. These sites may contain information or material that some people may find inappropriate or offensive. These other sites are not under the control of Coinmerchant.co, and you acknowledge that (whether or not such sites are affiliated in any way with Coinmerchant.co) Coinmerchant.co is not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites. The inclusion of such a link does not imply endorsement of any site by Coinmerchant.co or any association with its operators. 

Coinmerchant.co cannot ensure that you will be satisfied with any products or services that you purchase from any third-party site that links to or from Coinmerchant.co since other sites/stores are owned and operated by independent web masters/retailers.

Jurisdictional Issues

Users of Coinmerchant.co are themselves responsible for making sure they are in compliance with legislation of the jurisdiction they operate in. 

The Materials and all other content in this site are presented solely for the purpose of providing entertainment and information and promoting programs, films, music, and other products available. The site is controlled and operated by Coinmerchant.co, Finland.